Support Technician

Location: Telford, Shropshire
Contract Type: Full Time
Commencement: Immediate

HowToMoodle is an e-learning consultancy business that provides specialist support services to help organisations achieve their objectives using Moodle, the leading open source learning management system.

Our clients range in size from national and international organisations to small businesses. We’re passionate about the success of our clients’ projects and we’re delighted to have helped them to success over the last 12 years.

Our focus is firmly on delivering real business benefits to our clients, so you’ll need to be able to combine Moodle expert status with the ability to provide real world support, advice and solutions.

We’re seeking a talented, technically able and client service focused Support Technician individual to join our team to:

Our ideal candidate has:

  • Set up and maintain Moodle sites hosted in our LAMP infrastructure.
  • Provide expert written and verbal technical and “how to” support to our clients in response to requests via our online ticket support system.
  • Troubleshoot issues to resolution.
  • Liaise effectively with the server management team members.
  • Take responsibility for and action scheduled support tasks for specific time sensitive client projects.
  • Respond to relevant sales enquiries as required.
  • Participate in team discussions about providing excellent client solutions.

The successful Support Technician applicant will be based at our Telford, Shropshire office.

Desirable Skills and abilities:

  • PHP 5 & MySQL experience
  • Desirable Linux / Apache experience
  • Git / CVS
  • Networks
  • Working knowledge of HTML / CSS
  • Experience of implementing supporting open source applications
  • Excellent written and verbal communication skills
  • Proficient MS Office user
  • Desirable CompTIA Network+
  • Desirable Comp TIA Linux+

You’ll work with a friendly team in a modern campus location with free on-site parking. We provide immediate access to health scheme with cash benefits. This is a full time position working Monday to Friday 9:00am to 5:30pm. Candidates must be eligible to live and work in the UK. Apply for this role using the below form.

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