Administrator Support

Our administrator support is perfect if you require general ‘how to’ support for your Totara site.

Administrator support features:
ADMINISTRATOR SUPPORT FEATURES:
  • Site administrators have access to our expert support team for any queries relating to functionality accessible by an administrator.
  • Support is available for issues arising from installed non-standard plugins (subject to sufficient documentation being available).

 

Our plan options:
OUR PLAN OPTIONS:
  • 10 hours Ideal for initial help following Totara training, for a specific requirement, or for a new course project.
  • 20 hours (our most popular support plan) – Gives you a good level of support for your Totara site.
  • 50 hours  Perfect for frequent support requirements or multiple Totara sites or users. Includes priority support.

100% of our supported clients would recommend our support service!*

Technical Support

Ideal if you host your site in-house and lack the time or technical Totara expertise required. *Includes Administrator support*

Technical Support features:
TECHNICAL SUPPORT FEATURES:

If you’re hosting your site with us, we’ll automatically cover the technical aspect of your site for you under our managed hosting service. However, if you prefer to host in-house, our technical support option will help you with issues you may encounter with your Totara site. Our technical support plans cover all aspects of our administrator support, plus the following:

  • Totara upgrades;
  • Help with resolving issues in underlying systems and authentication and enrolment systems;
  • Totara upgrades;
  • Minor software fixes for issues (patches);
  • Totara plugin installation and support for issues arising with installed non-standard plugins (subject to sufficient documentation being available).
Our plan options:
OUR PLAN OPTIONS:
  • 10 hours – Ideal for use on the launch of your Totara site, or for a specific configuration requirement.
  • 20 hours (our most popular plan) – Gives you adequate hours to support you with your in-house Totara site over 12 months
  • 50 hours – For large sites over 50GB where support is intended for processes that require a site backup such as upgrades, updates, plugin installations

Why choose us?

  • Expertise and speed of response: Our expertise is second to none and our average response time to non-critical issues is just 1.53 hours (based on performance January-June 2015).
  • Long-term experience and continuity: Our consultants and support team have an average of 8 years’ experience working with Moodle-based systems. We like to get to know each client individually, and where possible, ensure the same support expert deals with your issue throughout its duration.
  • We care about you: Our clients are more than a support ticket number to us! We care about giving you great service – so our flexible support plans are designed to help you get the most from your investment.
  • We cultivate happy clients: 100% of our supported clients would recommend our support service to others.*
* Based on all feedback from supported customers, July 2012.

 

 

Our response time is rated as ‘good’ or ‘excellent’ by all of our supported customers.*

I have found HowToMoodle support to be outstanding. Prompt, polite and efficient. I would recommend them without hesitation.

Associate Professor, European Business College

* Based on all feedback from supported customers, July 2012.