Administrator Support

Our administrator support is perfect if you require general ‘how to’ support for your Totara site.

Administrator support features:
ADMINISTRATOR SUPPORT FEATURES:
  • Site administrators have access to our expert support team for any queries relating to functionality accessible by an administrator.
  • Support is available for issues arising from installed non-standard plugins (subject to sufficient documentation being available).

 

Our plan options:
OUR PLAN OPTIONS:
  • 10 hours Ideal for initial help following Totara training, for a specific requirement, or for a new course project.
  • 20 hours (our most popular support plan) – Gives you a good level of support for your Totara site.
  • 50 hours  Perfect for frequent support requirements or multiple Totara sites or users. Includes priority support.

100% of our supported clients would recommend our support service!*

Technical Support

Ideal if you host your site in-house and lack the time or technical Totara expertise required. *Includes Administrator support*

Technical Support features:
TECHNICAL SUPPORT FEATURES:

If you’re hosting your site with us, we’ll automatically cover the technical aspect of your site for you under our managed hosting service. However, if you prefer to host in-house, our technical support option will help you with issues you may encounter with your Totara site. Our technical support plans cover all aspects of our administrator support, plus the following:

  • Totara upgrades;
  • Help with resolving issues in underlying systems and authentication and enrolment systems;
  • Totara upgrades;
  • Minor software fixes for issues (patches);
  • Totara plugin installation and support for issues arising with installed non-standard plugins (subject to sufficient documentation being available).
Our plan options:
OUR PLAN OPTIONS:
  • 10 hours – Ideal for use on the launch of your Totara site, or for a specific configuration requirement.
  • 20 hours (our most popular plan) – Gives you adequate hours to support you with your in-house Totara site over 12 months
  • 50 hours – For large sites over 50GB where support is intended for processes that require a site backup such as upgrades, updates, plugin installations

Why choose us?

  • Expertise and speed of response: Our expertise is second to none and our average response time to non-critical issues is just 1.53 hours (based on performance January-June 2015).
  • Long-term experience and continuity: Our consultants and support team have an average of 8 years’ experience working with Moodle-based systems. We like to get to know each client individually, and where possible, ensure the same support expert deals with your issue throughout its duration.
  • We care about you: Our clients are more than a support ticket number to us! We care about giving you great service – so our flexible support plans are designed to help you get the most from your investment.
  • We cultivate happy clients: 100% of our supported clients would recommend our support service to others.*
* Based on all feedback from supported customers, July 2012.

 

 

Our response time is rated as ‘good’ or ‘excellent’ by all of our supported customers.*

I have found HowToMoodle support to be outstanding. Prompt, polite and efficient. I would recommend them without hesitation.

Associate Professor, European Business College

* Based on all feedback from supported customers, July 2012.

Additional support options:

End user support

We offer cost-effective end user support for organisations where in-house resources are stretched and time or skills are not available to provide adequate support. We can create a bespoke support plan to meet your exact needs.

> Just contact us to discuss your requirements.

Outsourced site administration

Make significant time and cost savings by outsourcing the day-to-day tasks on your Totara site. Our expert support team will manage all your processes, tasks and schedules, as well as other crucial tasks, allowing you and your team to focus entirely on your organisation’s objectives.

> Get in touch to explore your options.

Totara Mentor Sessions

Need more than simply a little support, but something less than formal consultancy and not a structured training course? Take a closer look at our special Totara Mentor Sessions. Delivered online, via an informal chat with an experienced Totara consultant, these sessions are customised to match your needs and are a flexible way to address any specific queries or issues that you may come across.

> Click here for more information…