Administrator support

Our administrator support is ideal for those requiring general ‘how to’ support on their Moodle site.

Administrator support features:
Administrator support features:
  • Provides site administrators with access to our expert support team.
  • Our technical team will help you with queries arising from functionality accessible by an administrator.
  • Support for issues arising with installed non-standard plugins (subject to there being sufficient documentation available).
Our plan options:
Our plan options:
  • 10 hours – For light use, a quick boost following training, for a specific configuration requirement.
  • 20 hours (our most popular plan) – Gives you enough hours for regular support requests for your Moodle site throughout the 12 months
  • 50 hours – For frequent support requirements or multiple Moodle sites/users. Includes priority support.

100% of our supported clients would recommend our support service!*

Technical support

Perfect for those hosting in-house and lack the time or technical Moodle expertise required. *Includes Administrator support*

Technical support features:
Technical support features:

Our technical support plans cover all aspects of our administrator support, plus the following features:

  • Moodle upgrades.
  • Support and guidance in resolving issues in underlying systems and authentication and enrolment systems.
  • Minor software fixes for issues (patches).
  • Moodle plugin installation and support for issues arising with installed non-standard plugins (subject to sufficient documentation being available).

If you are hosting your site with us, the technical aspect of your site will be covered under our managed hosting service.

Our plan options:
Our plan options:
  • 10 hours – For light use on site launch or for a specific configuration requirement.
  • 20 hours (our most popular plan) – Gives you enough hours to support you with your in-house Moodle site throughout the year

Why choose us?

  • Expertise and speed of response: Our expertise is second to none and over average response time to non-critical issues is just 1.53 hours (based on performance January-June 2015).
  • Long term experience and continuity: Our consultants and support team have an average of 8 years’ experience working with Moodle-based systems. We like to get to know each client individually, and where possible, ensure the same support expert deals with your issue throughout its duration.
  • We care about you: Our clients are more than a support ticket number to us! We care about giving you great service – so our flexible support plans are designed to help you get the most from your investment.
  • We cultivate happy clients: 100% of our supported clients would recommend our support service to others.*

Our response time is rated as ‘good’ or ‘excellent’ by all of our supported customers.*

* Based on all feedback from supported customers, July 2012.

I have found HowToMoodle support to be outstanding. Prompt, polite and efficient. I would recommend them without hesitation.

Associate Professor, European Business College

I am emailing not for any particular reason, but just to say that I am impressed with your team at HowToMoodle. During the last couple of months I have emailed your [support] team a few times and on each occasion I have been really impressed with the speed of response and the quality of the answer. Essentially every time they have either directly solved it or given me the required information clearly and quickly. I know that within my job role I so often hear of customers who have issues and it feels like the ones who are happy/impressed seldom email in – so I thought I’d try to break that trend.

Senior Application Engineer, Leica Geosystems

The reason for my email is to drop you a note directly to let you know that the Helpdesk team are absolutely fantastic. This has been quite a busy/pressurised time for us with the Junior doctor intake. To get responses back so quick and succinctly has been really helpful and enabled us to roll out/transition to Moodle smoothly. We have been really impressed with the support function and would just like say thank you and keep up the good work!

Project Manager Oracle Learning Management, The Royal Wolverhampton NHS Trust. July 2016

Additional Support Service options:

End user support

End users inevitably require support, even when great care has been taken to make the user experience as intuitive as possible. We offer cost-effective end user support to organisations when in-house personnel don’t have the time or skills to provide cover.

Just contact us to discuss your requirements.

Outsourced Site Administration

It’s often more cost-effective and efficient to use our expert support team to manage the day-to-day admin tasks on your Moodle site, such as course creation or user enrolments. We can help you define processes, tasks and schedules to free up your time and resources.

Please get in touch to explore your options.

Moodle Mentor Sessions

Need something more than support, but less than formal consultancy and not a structured training course? Our special Moodle Mentor Sessions could be perfect for you! Use them in a flexible way to provide any combination of:

  • Mini consultancy sessions
  • Targeted demonstrations
  • Project reviews

Click here for more information…