HowToMoodle helped Hampshire Fire and Rescue Service to increase their training capabilities through a carefully designed and developed Moodle platform.

What We Did

HowToMoodle helped Hampshire Fire and Rescue Service develop their Moodle platform from a single-use repository – to a more structured, essential Learning Management System. With the help of the HowToMoodle team, the public sector organisation has saved time, and engaged learners through their new, user-centred Moodle design.

Who are Hampshire Fire and Rescue Service?

Hampshire Fire and Rescue Service (HFRS) formed back in 1948 in order to provide a fire and rescue service for the county of Hampshire. As well as fire and rescue, the service is also involved in Animal Rescue training with the help of their own animal rescue experts.

The Challenge

Hampshire Fire and Rescue Service were looking for a new, engaging, time-saving way to distribute a more structured training to their learners through an essential Learning Management System. Prior to 2010, the organisation had been distributing training DVD’s across their fire stations for their operational staff. Since their team was growing, along with their training requirements, Hampshire Fire and Rescue Service needed a more efficient training method, which reached more learners, and accommodated to each of their requirements in the most accessible way possible.

The Solution

HFRS worked with HowToMoodle in order to compile a list of essential requirements needed from their new training approach, which would contribute to the online learning of the public organisation as a whole – therefore, the team at HowToMoodle recommended Moodle.

Hampshire Fire and Rescue - Theme

Users are now spending 20% less time on the homepage, demonstrating that the new content structure is clearer to users.”

Results

There are many features which have benefited the online learning of the team of Hampshire Fire and Rescue Service – in particular, they have noticed an overall 70% increase in engagement due to a combination of the Book and Quiz modules, their new ability to manage bulk cohorts and completion tracking, and the ability to customise their Moodle platform has helped HFRS achieve exactly what they needed.

Finally, since their Moodle platform is Open Source, Hampshire Fire and Rescue Service were able to increase the community spirit within their LMS through forums and support and ideas from their community and users.

Hampshire Fire and Rescue - Theme

There are now around 3,000 users on the organisation’s Moodle site – the majority of training content is for their 1,200 operational members of staff, along with content for around 300 support staff. HFRS shares its Moodle site with other Fire Services and control centres across the UK who use the Moodle site for their own training. The service is now able to get involved with Animal Rescue Training as the HFRS animal rescue experts can deliver training to partners worldwide!

“Also, we’ve always found that HowToMoodle are there to give good support when we need it. I would just ping off an email and usually they’re very quick to respond especially if it’s a simple fix. I’ve got faith that they will come back to me.”

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